Open Plan Systems warrants the Powered Adjustable Height Tables to be free of defects in materials and workmanship for as long as the original purchaser owns the product. This warranty extends from the date of sale to the dealer and is based on normal usage of the product. This warranty does not apply to possible damage or misuse of the product.
Open Plan Systems will repair or replace, at its option, without charge to the original purchaser only, products or parts defective from normal use. Pre-approved labor and service costs are covered under this warranty.
This warranty shall be effective for the applicable time period starting from date of purchase as shown on your original receipt or other proof of purchase.
This warranty is your sole remedy for product defects and excludes defects due to or arising in connection with product abuse or misuse, user modification of, or attachments to the product, including application of your own materials and products or parts not used, maintained or installed in accordance with the company’s installation, maintenance and/or applicable guidelines.
- In the event of controller reset errors the end user will be responsible for following the reset instructions as provided by the manufactures instructions.
- If required OPS will send out a replacement controller and display along with instructions directly to the end user to replace on the table. The defective unit will need to be returned via the Return Authorization and OPS will have the packaged picked up.
- In the event the issue is not resolved by steps one or two OPS will send out a replacement table to the dealer or end user, the unit will need to be replaced, repackaged in the carton provided and the defective unit returned to OPS using the Return Authorization. OPS will have the packaged picked up and inspected at OPS. OPS will credit the dealer labor, at our published rates, for table exchanges only. Up to one hour of travel for each instance, regardless the number of tables and 1 hour to exchange the table.
Return Authorizations must be received by OPS within 30 days from the date the exchanged parts or table shipped or the parts / table will be invoiced to the dealer.
Normal use consists of a standard 8-hour shift in a 5-day workweek.
There are no other warranties, expressed or implied, other than those specifically described, including without limitation any implied warranty or merchantability or of fitness for a particular purpose. We will not be responsible for incidental or consequential damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may have other rights, which vary from state to state.
If your product fails during normal use within the applicable warranty period, please contact Customer Service, with a description of the relevant part, together with proof of purchase of the product.